Senior Support Worker

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Job Title: Senior Support Worker (Days)

Location: Morning Star House, Belfast

Accountable To: Service Manager

Salary: £33,870 to £35,193 per annum

Hours of Work: 48-hour week (3 on – 3 off rota)

Length of Contract: Permanent

Job Purpose:
To be part of the supervisory management team within Morning Star House, assisting with the provisions of temporary accommodation and 24-hour support services for individuals experiencing homelessness.

Key Duties & Responsibilities

1. General Tasks:
– Lead and monitor the staff team to help Morning Star House achieve its aims and objectives.
– Communicate effectively with staff, volunteers, and residents to ensure comprehensive service provision.
– Plan and manage the workload effectively.
– Encourage, support, and implement the ethos and traditions of MSH positively.

2. Ensuring Outcomes for Clients:
– Lead the support team in providing support and advice to clients.
– Manage referrals to and from Morning Star House efficiently, ensuring effective void management.
– Undertake assessments of client needs to ensure fair evaluation of their accommodation and support requirements.
– Identify and communicate risks associated with challenging behavior to the staff team, taking steps to mitigate these risks.
– Maintain appropriate professional boundaries with clients and report concerns to management.
– Liaise with external support agencies to ensure coordinated services and maximize opportunities for clients.
– Develop person-centered support and risk management plans, ensuring the team creates suitable plans for each client.
– Produce and report timely audits of keyworking, support plans, and monetary arrears.
– Promote client participation and good customer care principles, encouraging clients to:
– Manage independent living skills, including hygiene and personal and financial resources.
– Engage with support services within the hostel environment for capacity building and upskilling.
– Aim to return to independent living in the community.
– Keep detailed case records on each individual key client and ensure this is replicated within the team.
– Monitor rent and service charge payments, manage arrears, and report timely.
– Assist residents with individually tailored resettlement plans in conjunction with the Resettlement Worker, where appropriate.
– Accompany clients to appointments as necessary and as required by management.
– Manage breaches of the license agreement sensitively and efficiently, in accordance with Morning Star House policies and procedures, reporting and recording all such breaches and seeking advice where necessary.

3. Health & Safety and Positive Housekeeping:
– Ensure compliance with Morning Star House Health & Safety Policy and procedures, reporting any concerns to management.
– Contribute to maintaining physical cleanliness standards within Morning Star House.
– Monitor and test fire safety equipment regularly, reporting and recording any defects. Supervise evacuation procedures and contact the fire brigade in the event of a fire or any equivalent incident.
– Act as First Aider and/or Fire Warden as required.
– Ensure all areas of accommodation, including sleeping areas, kitchens, and other internal and external areas, are safe and secure for clients, staff, volunteers, and visitors at all times.
– Ensure that no banned, illegal, prohibited, or stolen goods and materials are brought onto or remain on the premises.

4. Performance Management:
– Attend supervision, training, and meetings as required. (There may be a necessity for this to be outside normal working hours, but notice will be given.)
– Participate in setting and achieving individual and scheme goals using a performance review procedure.

5. Report Writing:
– Provide written reports and information as requested.
– Support the provision of statistical information on referrals, clients’ assessments, arrears, incidents, complaints, performance indicators, and other relevant management information, as directed by the line manager/management.

6. Policies & Procedures:
– Work within and promote all Morning Star House policies and procedures.
– Actively promote the Equality and Diversity Policy and Procedures in all areas of work, ensuring services are relevant and accessible to all individuals.
– Adhere to all relevant financial procedures and regulations, reporting any discrepancies to the line manager/management immediately.
– Promote Morning Star House’s commitment to client and user involvement, facilitating this in all areas of responsibility.

7. Promoting Aims and Objectives:
– Positively promote the work of Morning Star House to other organizations, refraining from any actions or statements that could undermine the reputation of the staff, volunteers, the ethos, and traditions of Morning Star House.

8. Other Responsibilities:
– Take responsibility for the hostel in the absence of the Service Manager, in accordance with procedures and agreed parameters.
– Maintain confidentiality concerning any matters learned in connection with the work, including those related to other staff members, volunteers, visitors, residents, or organizational matters.
– Treat other staff members, volunteers, and residents with respect, acknowledging their beliefs, race, gender, and sexuality, and promote and practice respect and understanding.

This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not exhaustive, and duties may be varied from time to time by the line manager. This job description is subject to regular review.

Person Specification

Essential Criteria:
– Qualified to at least Grade A-C GCSE/O-Level in English & Maths or equivalent.
– Ability to use IT systems, including Microsoft Word, Excel, email, and data entry.
– Competency in high-level communication, planning and organizing, adaptability, managing change, empathy, tolerance, and solution-focused problem-solving.
– Registered or willing to register with NISCC before commencement of employment (evidence of NISCC registration required).
– Experience in supervising staff members to work towards individual and team objectives.

Desirable Criteria:
– Experience working with a similar service user group with complex needs and challenging behavior, e.g., homelessness, addictions, residential settings (experience may be from paid/unpaid employment, voluntary work, or student placement).

Application Form

Monitoring Form