Locum Support Worker

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JOB TITLE: Locum Support Worker
LOCATION: Morning Star House, Belfast
ACCOUNTABLE TO: Senior Support Worker & Service Manager
SALARY: £11.00 per hour
HOURS OF WORK: As and when required. No mutuality of obligation. However, the shifts patterns are: Days 08.00-21.00 and Nights 21.00-08.30
JOB PURPOSE: To be part of the support team within Morning Star House assisting with the provisions of temporary accommodation and 24-hour support services for individuals experiencing homelessness.
KEY DUTIES & RESPONSIBILITIES:
1. GENERAL TASKS:
– To engage as part of a staff team to assist Morning Star House to achieve its aims and objectives
– To communicate effectively with staff, volunteers, and residents to ensure a comprehensive service is provided.
– To positively encourage, support, and implement the ethos and traditions of MSH.
2. ENSURING OUTCOMES FOR CLIENTS:
– Provide advice and support to clients
– Promote and encourage client independence and assist in the development and implementation of strategies to promote move on for clients into the community
– Liaise with other staff on the licence management and support needs of clients
– Ensure that clients are able to participate in all areas of service delivery and that all services are accessible and relevant to their needs
– Undertake assessments of client need to ensure that referrals are fairly assessed with regard to their accommodation and support need
– Establish and maintain appropriate professional boundaries with clients at all times and report any concerns to management
– Liaise with external support agencies, where appropriate, to ensure coordinated services and maximise opportunities for clients
– Promote client participation and principles of good customer care by providing information and advice, and ensure that the client is consulted on all aspects of their support where possible, encouraging them to:
– manage their independent living skills including hygiene and personal and financial resources
– engage with support services within the hostel environment for the purposes of capacity building and upskilling
– aim to return to independent living in the community
– Keep detailed case records on each individual key client and ensure this is replicated within the team
– Accompany clients to appointments where necessary and as and when required at the request of the management.
– Manage breaches of the licence agreement, sensitively and efficiently and in accordance with Morning Star House policies and procedures. Reporting and recording all such breaches and seek advice where necessary.
3. HEALTH & SAFETY AND POSITIVE HOUSEKEEPING:
– Ensure compliance with Morning Star House Health & Safety Policy and procedures and report any concerns to management
– Contribute to the physical cleanliness standards within Morning Star House
– Ensure fire safety equipment is monitored and tested regularly and to report and record any defects. Supervise evacuation procedures and contact the fire brigade etc. in the event of a fire or any equivalent incident.
– Act as First Aider and/or Fire Warden as required
– Ensure that all areas of the accommodation including sleeping areas, kitchens and other internal and external areas are safe and secure for clients, staff, volunteers and visitors at all times
– Ensure that no banned; illegal; prohibited; or stolen goods and materials are brought on to or remain on the premises.
4. REPORT WRITING:
– Provide written reports and information as requested.
5. POLICIES & PROCEDURES:
– Work within and promote all Morning Star House policies and procedures.
– Ensure that the Equality and Diversity Policy and Procedures are actively promoted in all areas of work and those services are relevant and accessible to all individuals.
– Awareness of and adherence to all relevant financial procedures and regulations and to report any discrepancies either on the part of the post-holder or others to the line manager/management immediately.
– Promote Morning Star House’s commitment to clients and user involvement, and to facilitate this in all areas of responsibility.
6. PROMOTING AIMS AND OBJECTIVES:
– Positively promote the work of Morning Star House to other organisations and not to do or say anything that could undermine the reputation of staff, volunteers of Morning Star House, its ethos, and traditions.
7. OTHER RESPONSIBILITIES:
– Any reasonable duties which may be commensurate with the role as required

This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not exhaustive, and duties may be varied from time to time by the line manager. This job description is subject to regular review.

PERSON SPECIFICATION:
ESSENTIAL CRITERIA:
– Ability to use I.T. systems – Microsoft Word, Excel, email and input information onto databases.
– Ability to implement competencies required for the role including high-level communication skills, planning and organizing skills, adaptable and capable of managing change, empathetic and tolerant and capable of dealing with challenges in a positive and solution-focused manner.
– Be registered or willing to register with NISCC before commencement of employment (you will be required to provide evidence of NISCC registration)
DESIRABLE CRITERIA:
– Experience working with a similar service user group with service users who present with complex needs and challenging behaviour e.g. homelessness, addictions, residential setting (experience can be from paid/unpaid employment, voluntary work, student placement)

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